"RFAP_131_0527" . . "Qualit\u00E9, efficience et efficacit\u00E9 de l\u2019administration num\u00E9rique \u00E0 l\u2019\u00E8re des r\u00E9seaux\u00A0: l\u2019exemple qu\u00E9b\u00E9cois"@fr . . . . . . . "Peu d\u2019\u00E9tudes examinent la contribution conjugu\u00E9e des technologies de l\u2019information et descommunications et des nouveaux modes d\u2019organisation \u00E0 l\u2019am\u00E9lioration du fonctionnement del\u2019\u00C9tat. S\u2019appuyant sur cinq programmes ou services publics mis en ligne par l\u2019\u00C9tat qu\u00E9b\u00E9cois,l\u2019auteur montre que l\u2019utilisation conjointe des technologies de l\u2019information et d\u2019un moded\u2019organisation en r\u00E9seau permet aux organisations publiques d\u2019am\u00E9liorer \u00E0 la fois l\u2019efficience deleur fonctionnement interne, la qualit\u00E9 des services qu\u2019elles offrent et l\u2019efficacit\u00E9 de leurspolitiques et programmes. L\u2019auteur conclut que, m\u00EAme \u00E0 l\u2019\u00E8re des r\u00E9seaux et de la gestionhorizontale, les organisations publiques reproduisent certains traits bureaucratiques qui, parailleurs, ne les emp\u00EAchent pas d\u2019\u00EAtre performantes."@fr . . "- The quality, efficiency and effectiveness of e-government in the network era\u00A0: the example of Quebec -. There are few studies on how a combination of ICTs and new forms of organisation canbe used to improve the performance of the State. This article, which looks at five e-governmentprogrammes and services in the Province of Quebec, shows that the joint of use of ICTs andnetworked governance enables the State to improve its day-to-day operations, the quality of itsservices and the effectiveness of its policies and programmes. Despite the proliferation ofnetworks and flat management structures, public organisations still have a number of bureaucratic features, but these do not stop them from performing effectively."@en . .